When faced with ethical conflicts, many business professionals rely on instinct to make a decision. However, the outcome of the decision may result in internal conflict or the loss of long-term client relationships.

When handled appropriately, conflict can be a positive, growth-oriented force. But empowerment, re-organizations, global marketing efforts, and increased competition are all expanding the potential for "damaging" conflict. Ineffective conflict management demoralizes individuals and hurts productivity.

Many business people have forgotten basic grammar principles learned years ago in school. Poor grammar usage not only confuses and misleads the reader but also damages the writer's credibility.

All employees face unique challenges in dealing with the constant changes they must cope with in today's fast-paced environment. Because of the pressures of business, however, there are times when "traditional" thought processes are tapped -- often producing "traditional" viewpoints and decisions. There is a need for employees to be able to enhance their ability to generate creative thoughts and to tie them into everyday productivity.

Training professionals, whether new or experienced, can periodically benefit from feedback and new training ideas. Without feedback and fresh insights, an instructor can easily get stale in terms of delivery, audience control, and program organization.

The amount of information, both electronic and hard copy, that people have to get through and understand each day is staggering. The inability to deal with this material quickly and effectively can result in missed deadlines and increased stress.

Stress has become an inescapable part of modern business life. If not dealt with, it can negatively affect productivity and morale and create huge "hidden costs."

Too often individuals waste time on unimportant tasks and/or allow interruptions not related to the job. The result is ineffective use of time. This leads to stress, missed deadlines, and poor productivity.