Target Population: Anyone having to make
decisions or solve problems
Group Size: Up
to 18 participants
Length of Program: Two
Days
Course
Format: Group
discussion ... Case studies ... Simulated
meetings ... Decision-making group activities
... Role-plays ... Theory and practical
techniques
The Need
Many problems go unsolved and important
decisions are delayed. This is not caused by a lack of competent
employees, but rather by the lack of a logical, systematic
problem-solving process. In addition, today's organizations
require more creative solutions than ever before. Delayed
decisions, unsolved problems, or uncreative solutions often
lead to reactive crisis management, unnecessary interactions,
and strained employee relationships.
Objectives
• To learn how to
systematically reason through problems or decisions,
resulting in viable alternatives
• To improve leadership and followership skills
• To justify solutions through an objective criteria- matrix
process
• To practice decision-making skills on job-related events
Program Content
• Reflective Thinking
Process: A five-step process designed to systematically
and logically work through decisions
• Identifying problems and sub-problems: Focusing the effort for
better results
• Framing problem questions for appropriate responses
• Analyzing A, B, & C type problems
• Establishing criteria for quality solutions
• Brainstorming techniques: A method for soliciting quality alternatives
• Quantifying the rationale for solution discrimination
• Selecting appropriate methodologies to solve problems
• Leadership and followership
• Packaging the final recommendations for approval
• Adapting problem-solving methods to group or individual efforts
• Action planning
BACK
TO Management
and Team Development
